Troubleshooting

Downloading & Installation

Photoshop / Creative Cloud Troubles

Photoshop Elements Troubles

Lightroom Troubles

Texture / Overlay Troubles

DOWNLOADING & INSTALLATION

PROBLEM
SOLUTION
I didn't receive my download Downloads are instant after purchase. There are two reasons you did not receive them instantly:
  1. You paid with an eCheck. eCheck's take 5-7 days to clear Paypal, so you will not receive your order until the payment has gone through. To avoid this, make sure to pay with a credit card or your Paypal balance.
  2. The download email landed in your SPAM folder. To prevent this, make sure that Ashlyn Mae Photography is not marked for spam.
However, you do not need the download link to download your files. You may log into the account that you created during checkout to download your files at any time.
I can't open my zip file It's corrupt. It just won't open. HERE ARE A FEW HELPFUL HINTS:
  • Know where files download by default on your computer. You will most likely find them in your "Downloads" folder. If you set up your own custom download folder, please locate your file there.
  • Make sure to allow the file to download completely, or else you may receive a corrupted file.
  • If your download doesn't seem to end or you see a spinning wheel, your firewall may be preventing the file from downloading. Temporarily disable your firewall, then try downloading again.
  • Often simply trying a different browser may solve the problem. Firefox, Safari and Chrome are good options.
  • You can also try selecting "Open" rather than "Save" when trying to unzip your file.
Please read our instructions on how to extract your ZIP files on our INSTALLATION page.
How do I install the Actions, Presets or Overlays? Please read our INSTALLATION page.

JUMP BACK TO TOP

PHOTOSHOP / CREATIVE CLOUD TROUBLES

PROBLEM
SOLUTION
When I run the actions, I get error messages. There are normally three main causes for this:
  1. You don't have a "Background" layer. Make sure that your main image is flattened and converted to or renamed "Background".
  2. You don't have the correct Action or Preset version installed in your software version.
  3. You may be trying to install a JPEG/PNG Texture or Overlay as an action, which is not possible. Please see our INSTALLATION page for instructions on how to use our Textures/Overlays.
I think my actions are corrupted. They don't work like they used to. Occasionally action files become corrupted when another action file has been installed, or you have accidentally deleted or moved a step. To fix this, simply reload the action. If it still does not work, find your original zip file, unzip, then reinstall.
The action made my photos look too saturated/bright/dark,etc. Actions vary in their affect on a photo based on the photo's initial exposure, white balance, tone, etc. However, we have designed each action to be fully adjustable so that you can adjust the settings to enhance your photo to suit your taste. To learn more about how to adjust your action layers and paint using masks, watch the videos associated with your particular product on our VIDEO TUTORIALS page.
When I try to paint on the layer mask, my photo gets painted instead Make sure that you have your layer mask selected, rather than the image.

JUMP BACK TO TOP

PHOTOSHOP ELEMENTS TROUBLES

PROBLEM
SOLUTION
When I run the actions, I get error messages. There are normally three main causes for this:
  1. You don't have a "Background" layer. Make sure that your main image is flattened and converted to or renamed "Background".
  2. You don't have the correct Action or Preset version installed in your software version.
  3. Your file is in a 16-bit or 32-bit mode, when it needs to be in an 8-bit mode. To change this, go to Image > Mode > 8-Bits/Channel.
Elements crashes when I open it after I installed the actions. You can try two methods to fix this:
  1. Trying opening Elements from Start/All Programs.
  2. Try resetting Elements preferences. To do this, hold down CTRL+ALT+Shift (for Mac: OPT+CMD+Shift) while opening Elements. Continue holding down the keys if you have to click the "Edit" button in the opening Welcome screen. Hold down until a message pops up asking if you'd like to delete the Preferences/Settings file, then click "YES" and stop holding down the keys.
After you've done one or the other of these options, Elements will work properly.
 I installed the actions, but they aren't showing up the the Effects Palette To fix this, you can rebuilt your effects database (Elements can from 1-30 minutes resetting the database, so be warned).
  • Close Photoshop Elements
  • Find your Mediadatabase.db3 file
  • Rename Mediatadatabase.db3 to MediadatabaseOLD.db3
  • Re-Open Elements and allow it 1-30 minutes to rebuild the database. Do not touch anything or tamper until it's completely finished, or you will disrupt the process and the database won't be rebuilt (along with your actions).
  • Once the database has been rebuilt, you can delete the MediadatabaseOLD.db3 file, but first make sure there is a new "MediadatabaseOLD.db3" file there.
 I reset my Media Database, but now my other actions are gone. This is most likely because you did not give Elements long enough to rebuild the database. Go back to the Mediadatabase.db3 file and delete it, along with any older version of the file, and restart Elements.Then, give it enough time to rebuild.
The action made my photos look too saturated/bright/dark,etc. Actions vary in their affect on a photo based on the photo's initial exposure, white balance, tone, etc. However, we have designed each action to be fully adjustable so that you can adjust the settings to enhance your photo to suit your taste. To learn more about how to adjust your action layers and paint using masks, watch the videos associated with your particular product on our VIDEO TUTORIALS page.
When I try to paint on the layer mask, my photo gets painted instead Make sure that you have your layer mask selected, rather than the image.

JUMP BACK TO TOP

LIGHTROOM TROUBLES

PROBLEM
SOLUTION
I think my presets are broken. They act differently than when first installed. It's not hard to overwrite presets, so please be careful. Simply make sure not to right-click and select "Update with Current Settings".If this happens, simply fix it by uninstalling your presets and reinstalling them.

JUMP BACK TO TOP

TEXTURE / OVERLAY TROUBLES

PROBLEM
SOLUTION
Why won't my actions play? As stated on the product pages, these are not actions but are JPEG or PNG image overlays. If you are not familiar with how to apply overlays, please read instructions on the INSTALLATION page or watch tutorials on our VIDEO TUTORIALS page.
When I load my textures/overlays into Photoshop, I receive an error message. You are receiving an error message because you are trying to load the overlays as actions. As stated on the product pages, these are not actions but are JPEG or PNG image overlays. If you are not familiar with how to apply overlays, please read instructions on the INSTALLATION page or watch tutorials on our VIDEO TUTORIALS page.
 

JUMP BACK TO TOP

To make our products easy to download, we've packaged them in compressed ZIP files. In order to extract your .zip file, you can either use the built in extractor from your computer, or utilize a variety of extraction software products available.

How to decompress (unzip) a file on your computer:

MAC USERS

Simply double-click on the ZIP file.

VoilĂ ! Your file is extracted.

PC USERS

Right-click the ZIP file and select "Extract All".

If you find that your computer does not come with a built-in file extractor, we suggest the following programs: WinZip or StuffIt