Troubleshooting
Photoshop / Creative Cloud Troubles
DOWNLOADING & INSTALLATION
PROBLEM |
SOLUTION |
I didn't receive my download | Downloads are instant after purchase. There are two reasons you did not receive them instantly:
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I can't open my zip file It's corrupt. It just won't open. |
HERE ARE A FEW HELPFUL HINTS:
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How do I install the Actions, Presets or Overlays? | Please read our INSTALLATION page. |
PHOTOSHOP / CREATIVE CLOUD TROUBLES
PROBLEM |
SOLUTION |
When I run the actions, I get error messages. | There are normally three main causes for this:
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I think my actions are corrupted. They don't work like they used to. | Occasionally action files become corrupted when another action file has been installed, or you have accidentally deleted or moved a step. To fix this, simply reload the action. If it still does not work, find your original zip file, unzip, then reinstall. |
The action made my photos look too saturated/bright/dark,etc. | Actions vary in their affect on a photo based on the photo's initial exposure, white balance, tone, etc. However, we have designed each action to be fully adjustable so that you can adjust the settings to enhance your photo to suit your taste. To learn more about how to adjust your action layers and paint using masks, watch the videos associated with your particular product on our VIDEO TUTORIALS page. |
When I try to paint on the layer mask, my photo gets painted instead | Make sure that you have your layer mask selected, rather than the image. |
PHOTOSHOP ELEMENTS TROUBLES
PROBLEM |
SOLUTION |
When I run the actions, I get error messages. | There are normally three main causes for this:
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Elements crashes when I open it after I installed the actions. |
You can try two methods to fix this:
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 I installed the actions, but they aren't showing up the the Effects Palette | To fix this, you can rebuilt your effects database (Elements can from 1-30 minutes resetting the database, so be warned).
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 I reset my Media Database, but now my other actions are gone. | This is most likely because you did not give Elements long enough to rebuild the database. Go back to the Mediadatabase.db3 file and delete it, along with any older version of the file, and restart Elements.Then, give it enough time to rebuild. |
The action made my photos look too saturated/bright/dark,etc. | Actions vary in their affect on a photo based on the photo's initial exposure, white balance, tone, etc. However, we have designed each action to be fully adjustable so that you can adjust the settings to enhance your photo to suit your taste. To learn more about how to adjust your action layers and paint using masks, watch the videos associated with your particular product on our VIDEO TUTORIALS page. |
When I try to paint on the layer mask, my photo gets painted instead | Make sure that you have your layer mask selected, rather than the image. |
LIGHTROOM TROUBLES
PROBLEM |
SOLUTION |
I think my presets are broken. They act differently than when first installed. | It's not hard to overwrite presets, so please be careful. Simply make sure not to right-click and select "Update with Current Settings".If this happens, simply fix it by uninstalling your presets and reinstalling them. |
TEXTURE / OVERLAY TROUBLES
PROBLEM |
SOLUTION |
Why won't my actions play? | As stated on the product pages, these are not actions but are JPEG or PNG image overlays. If you are not familiar with how to apply overlays, please read instructions on the INSTALLATION page or watch tutorials on our VIDEO TUTORIALS page. |
When I load my textures/overlays into Photoshop, I receive an error message. | You are receiving an error message because you are trying to load the overlays as actions. As stated on the product pages, these are not actions but are JPEG or PNG image overlays. If you are not familiar with how to apply overlays, please read instructions on the INSTALLATION page or watch tutorials on our VIDEO TUTORIALS page. |
To make our products easy to download, we've packaged them in compressed ZIP files. In order to extract your .zip file, you can either use the built in extractor from your computer, or utilize a variety of extraction software products available.
How to decompress (unzip) a file on your computer: